Job title: Sr Support Engineer I(PLSQL, Unix Shell Scripting)
Company: Blue Yonder
Job description: Scope : Core responsibilities to include Architecting , designing and supporting (along with counterparts, distinguished consultants and architects) a ground up cloud enabled SaaS product in Merchandise Management in retail space. The team currently comprises of 25+ global associates across India (COE), US and Mexico and is expected to grow rapidly. The incumbent will need to have good communication and leadership qualities, also mentor junior and mid-level associates in our team. Our current technical environment: Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script, Unix. Application Architecture : Scalable three tier web application. Cloud Architecture : Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) Frameworks/Others : Tomcat Apache, RDBMS, Jenkins, Nginx, OracleType ORM, Express. What you’ll do: Responds to technical support tickets. Troubleshoots and identifies root causes of customer problems Talks directly to the customer to determine the nature of the issue and handles customer requests for assistance (Incident and problems) Analyzes software related issues and propose solutions Verifies solutions prior to implementation Obtain and log customer feedback for the purpose of process improvement Document software support activities thoroughly, accurately, and in a timely manner Provides input for the prioritization of issues in the backlog and autonomously pulls issues or supports other team members as appropriate. Participates in team activities such as backlog grooming, planning, daily stand-ups, and retrospectives. Keeps up to date with technology and research latest trends in the industry. Build customer specific interfaces and enhancements. Analyze customer reported defects and provide the solution. What we are looking for: Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 3 to 5 years of experience as a support analyst. Hands-on programming experience and background in PL/SQL, Oracle database. Hands-on programming experience in Unix Batch scripting. Strong communications skill and should be able to communicate effectively with the global stakeholders. Strong experience in support activities and handling customers. Experience with Agile, Scrum & DevOps. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours Find out here: is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder’s inaugural which outlines our commitment to change, and our celebrating the differences in all of us in the words of some of our associates from around the world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Location: Hyderabad, Telangana – Secunderabad, Telangana
Job date: Sun, 28 May 2023 05:11:28 GMT
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