Director – Customer Relations – USA Lending Sector (15-24 yrs)

Job title: Director – Customer Relations – USA Lending Sector (15-24 yrs)


Job description: Director – Customer Relations – USA Lending

– Driving increases in conversion and customer engagement through automation, sales training, focus on process improvement and customer experiences

– Developing and executing enhancements to our product and process to mitigate early stage loan delinquencies

– Creating thorough and impactful training materials and working with the team to enhance their effectiveness and impact

– Serving as the authority on digital customer service, including self-service, service automation, journey analytics, adoption, and deployment of solutions

– Utilizing quantitative analyses to improve effectiveness, efficiency, and capacity planning


– Undergraduate degree, with Master’s or higher strongly preferred

– 15+ years experience in the customer service/support or sales function with demonstrated results. With progressively increasing responsibilities

– 5+ years of experience leading a high-performing metrics-based team at a fast-paced, tech-first company experience in Global Financial Services strongly preferred

– Superior data and analytics skill set with an ability to derive insights and drive change

– Proven record of building strong teams with focus on growth and mentorship – must be KPI driven and have very high EQ

– Must have an innate sense of service and empathy for others (customers and employees)

Expected salary:

Location: Bangalore, Karnataka

Job date: Wed, 21 Jun 2023 02:22:40 GMT

Apply for the job now!

about Director – Customer Relations – USA Lending Sector (15-24 yrs)
Follow Us on Social Media


Recently Published Notes

Join Our Community

Enter your email address to register to our newsletter subscription delivered on regular basis!

Subscription Form

Have Any Questions?


See Most Common Asked Questions?

AKTU Notes is portal to get all study related needs at one place. Currently we have notes for BPharm (1st and 2nd year), BTech (1st Year) and Books (Quantum Series). Soon will provide Syllabus, News (Related to AKTU), Jobs Vacancy, etc.

We believe to empower and encourage students for education So, We are providing handwritten Notes for free.

You can download Handwritten Notes by clicking Download Now button after navigating to post of particular notes you are looking for.

You can fill Form by clicking Request Notes button (Available in footer of site).

You can contribute to our community by providing your notes to us. For that you need to click on List my Notes Button (Available in footer of site).