Job title: AGM – Area Retail
Company: Vodafone Idea
Job description: Role
ARL
Job Level/ Designation
M2
Function / Department
Retail
Location
Bareilly
Job Purpose
- Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA
- “1. TNPS target achievement
- 2. EQ – LFS/SFS : achievement against target”
- “1. Postpaid RGA : Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan
- MNP as % RGA
- Acquisition churn /T4M retention
- Base upgrade revenue
- Enterprise (non-mobility) revenue”
- No. of profitable Large Format Stores
- No. of profitable franchisees as per normative profitability grid (basis townclass)
- Overall COCA/RGA : actual vs budget
- Adherence to Cluster/Circle Retail Opex budget”
Key Result Areas/Accountabilities
“1. 100% HSW Compliance and Zero fatality
2. NIP Penetration: %ge frontline earning at least 90% of target payout
3. Improve Gender balance in the team by 5% over LY
4. Reduction in Associate and FTE attrition
5. % of team completing recommended learning modules”
“1. App download for new activations
2. DID interactions
3. Activation of Digital Leads : O2D efficiency, where applicable”
Core Competencies, Knowledge, Experience
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge – Consumer
Sales Planning and Forecasting
Problem Solving
Must have technical / professional qualifications
- Essential : Graduation – Regular
- Desired : post – graduation in business management/MBA
- work ex: 5 – 7 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management.
Expected salary:
Location: Bareilly, Uttar Pradesh
Job date: Sun, 11 Jun 2023 07:31:27 GMT
Apply for the job now!
