AGM - Service Operations - Quality lead (CBO) at Pune

AGM – Area Retail

Job title: AGM – Area Retail

Company: Vodafone Idea

Job description: Role


Job Level/ Designation


Function / Department




Job Purpose

  • Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA
  • “1. TNPS target achievement
  • 2. EQ – LFS/SFS : achievement against target”
  • “1. Postpaid RGA : Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan
  • MNP as % RGA
  • Acquisition churn /T4M retention
  • Base upgrade revenue
  • Enterprise (non-mobility) revenue”
  • No. of profitable Large Format Stores
  • No. of profitable franchisees as per normative profitability grid (basis townclass)
  • Overall COCA/RGA : actual vs budget
  • Adherence to Cluster/Circle Retail Opex budget”

Key Result Areas/Accountabilities

“1. 100% HSW Compliance and Zero fatality

2. NIP Penetration: %ge frontline earning at least 90% of target payout

3. Improve Gender balance in the team by 5% over LY

4. Reduction in Associate and FTE attrition

5. % of team completing recommended learning modules”

“1. App download for new activations

2. DID interactions

3. Activation of Digital Leads : O2D efficiency, where applicable”

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge – Consumer

Sales Planning and Forecasting

Problem Solving

Must have technical / professional qualifications

  • Essential : Graduation – Regular
  • Desired : post – graduation in business management/MBA
  • work ex: 5 – 7 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management.

Expected salary:

Location: Bareilly, Uttar Pradesh

Job date: Sun, 11 Jun 2023 07:31:27 GMT

Apply for the job now!

about AGM – Area Retail
Follow Us on Social Media


Recently Published Notes

Join Our Community

Enter your email address to register to our newsletter subscription delivered on regular basis!

Subscription Form

Have Any Questions?


See Most Common Asked Questions?

AKTU Notes is portal to get all study related needs at one place. Currently we have notes for BPharm (1st and 2nd year), BTech (1st Year) and Books (Quantum Series). Soon will provide Syllabus, News (Related to AKTU), Jobs Vacancy, etc.

We believe to empower and encourage students for education So, We are providing handwritten Notes for free.

You can download Handwritten Notes by clicking Download Now button after navigating to post of particular notes you are looking for.

You can fill Form by clicking Request Notes button (Available in footer of site).

You can contribute to our community by providing your notes to us. For that you need to click on List my Notes Button (Available in footer of site).